Susquehanna Valley Balloon Company
AboutSusquehanna Valley Balloon Company flights accommodate up to three passengers on one flight which lasts approximately one hour. They generally fly on weekend mornings but other arrangements can be accommodated. Flights normally depart from their Balloonport at the Lancaster Airport in Lancaster, Pennsylvania, but they may also fly from Lebanon or Dillsburg, Penn.
Took my deposit, never showed for the flight
Would give zero stars if I could. Don't use Susquehanna Valley Balloon Co, they'll demand a deposit then not provide their service or return deposits.
I booked a flight for an engagement photo session with my fiance and sent the 50% deposit they requested which was $195. A few days before the scheduled flight we emailed to ask if the photographer could also come if he paid for an extra spot. We received a reply from Nick Moehlmann stating that their passengers weighed 547 pounds and that wouldn't work.
We took off work and drove 3 hours to make it to the airport at the required time. After locating the balloon port and finding the gate chained shut we tried calling the business and got no answer except a 6 month recording. Tried to contact them by email and didn't get a response until the following day. Moehlmann simply said that they replied it wouldn't work. Cancellation was never mentioned by either party, and subsequent emails have gone unanswered. No one answers their phones.
Don't waste your time with this sorry excuse for a company. There are other hot air balloon flights available nearby, there's no way they can be worse or more unprofessional than SVBC.